Shipping Policy
Here are some details about our shipping services:
We offer free shipping on all orders. We ship only to USA for now.
Order delivery time = Order preparation time + transportation time
Tax:
Express: Customer are responsible for tariffs and customs fee.
Ocean Shipping: We will pay tariffs and customs fee for customers.
Caution:
Order preparation time：
1, All orders will take up to 7-15 working days to process before shipping. Please understand, thank you.
(For oversized items, we will use sea transportation, which usually takes 30-45 days. Please be patient and wait. Maritime transportation is conducive to ensuring the stability of the product transportation process.)
2, All orders will be shipped by expedited express without extra charge.
Transportation time:
Delivery to USA: 7~15 working days.
Shipping, Delivery and Deadlines
The stated shipping and delivery dates are estimates only and may be affected by a number of factors, including shipping method.
Cut-off times indicate when an order must be placed on a specific date before processing can begin, and varies by carrier.
Shipping and order confirmation
After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours). Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.
How can I track my order?
Our delivery times start from the moment the order is accepted and include a 24-hour period, your item will be processed and shipped within the business day. Please note: During the promotion period, this may take longer.
The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.
*Please note that the tracking number must be the same as the shipping service company.
If you are still unable to track your order, please contact luminowisp.com Customer Service for support:support@luminowisp.com
Lumino Wisp Inc.
6209 COLORADO BLVD
COMMERCE CITY CO 80022
US
Email：support@luminowisp.com